Support

Warranty

1 Year warranty after the date of purchase on all garmentsOHSHO garments are designed to be durable as long as they follow the care instructions and the intended use of the product. Clothing covered by the 1-year warranty will be repaired or replaced at OHSHO’s discretion.

The 1-year warranty covers manufacturing defects:

  • Seams, buttons, Velcro™ and zippers.

Fabrics and insulation The OHSHO warranty does not cover:

  • Damage due to misuse, abuse, accident or neglect.
  • Failure to comply with cleaning instructions.
  • Damages such as: tears, snags, cuts and/or abrasion.
  • Normal wear and tear, discoloration.
  • Any damage after the 1-year warranty period.
  • Damages not covered can be repaired at a reasonable rate and $12 shipping fees will be charged. 

Maintenance

  • Machine wash garment gentle cycle. Use phosphate-free, mild soap without additives. Do not use fabric softeners, powder detergents or bleach.
  • Close all zippers and Velcro straps to prevent snags.
  • Place your garment in the washer and follow the instructions provided.
  • Dry according to label directions.

Shipping Policy

We offer free standard shipping by mail for orders of $100 or more shipped within Canada. For orders under $100 shipped within Canada, a shipping fee of $12 applies.

All orders shipped to the Maritimes and Côte-Nord are subject to a flat shipping fee of $24, regardless of the total order amount.

All orders shipped to British Columbia, Yukon, and the Îles-de-la-Madeleine are also subject to a flat shipping fee of $36, regardless of the total order amount.

All orders shipped to the United States are subject to a flat shipping fee of $20, regardless of the total order amount.

Payment Methods

By credit card. We offer the following payment vehicles when you shop on our site: VISA and MasterCard. And for an express checkout: PayPal, ShopPay and GooglePay. Unfortunately, we only accept the payment methods specified above. If you attempt to pay by any other means, we cannot be held responsible for failure to pay or any other damage caused.

Note that your billing address must be exactly the same as the one on your credit card statement.

Currency

All prices on our site are displayed in the currency of the country you have selected. If you would like to change your choice of country, please use the country selector link at the top of the page. Your delivery address will determine the currency in which you will be billed.

Please note that changing the country of delivery may have an influence on the price and delivery costs. You can pay in one of the following currencies : Canadian dollars, American dollars.

Return

BEFORE returning a product, you MUST contact customer service by e-mail telling us the reason for the return and to obtain a valid authorization. Please use the following e-mail address: info@ohsho.ca

It will not be possible to treat your return request without a return authorization.

In order to help us identify the problem, please send us photos of the defect garment and mention the name, number, size and color of the garment.

The garment must be returned in the same condition in which you received it. Otherwise, cleaning fees of $35 could be charged.

THEN, please send back the product at your expense, at the following address:

Ohsho Inc.
1625 Chabanel Ouest, Suite 901
Montréal, QC
H4N 2S7

Repair, Exchange, Refund

Upon receiving your garment, we will assess and decide if a repair covered by the warranty is possible. A return can also result in an exchange of garment or a refund. In this latter case, a credit in the amount of the purchase will be issued to the credit card used in the transaction.